Archive for the ‘Communication’ Category

Cognitive biases

Posted by  Shawn Callahan —July 9, 2007
Filed in Communication

Who said we were rational beings? Here is a multitude of cognitive biases we are all subject to such as the information bias (the tendency to seek information even when it cannot affect action), false consensus effect (the tendency for people to overestimate the degree to which others agree with them), and the halo effect […]

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Learning before…

Posted by  Mark Schenk —June 30, 2007
Filed in Communication

Our friend and colleague Amanda Horne sent us an e-newsletter with an essay about a brilliant networker called Catherine Fitzgerald. The essay describes some of the ways that Catherine networks by helping others and sharing her knowledge and experience. One of her activities is to to set up ‘Collegial Consults’ that described as follows: Catherine […]

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Data, Information, Knowledge: a sensemaking perspective

Posted by  Shawn Callahan —June 28, 2007
Filed in Communication

The relationship among data, information and knowledge is often depicted as a pyramid. With data at the base, it’s converted to information and information converted to knowledge. This metaphor of a pyramid or ladder to explain these concepts is unhelpful because you start to believe one is better than the other and there is a […]

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Staff induction or orientation

Posted by  Shawn Callahan —June 11, 2007
Filed in Business storytelling, Communication, Culture

I might have mentioned a few posts ago that we are currently helping a government department develop a staff induction program for their Aboriginal employees. One of the suggestions we’ve made is for new employees to seek out stories from others in the department as a way to create new relationships while also developing an […]

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Finding and amplifying a sense of direction—directional stories

Posted by  Shawn Callahan —June 1, 2007
Filed in Anecdotes, Communication

This week I have been talking to people about foundational stories and how they are important for reinforcing the core vales and direction for everyone in the organisation. HP has a well know foundation story about Bill Hewlett and Dave Packard starting their little electronics company in a garage with a measly $500. Within this […]

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Ross Dawson’s Web 2.0 Framework

Posted by  Shawn Callahan —June 1, 2007
Filed in Business storytelling, Communication

It’s important for businesses to keep an eye on what’s happening on the web as so many new business models are emerging every day. Ross Dawson has done some excellent work pulling together a framework for thinking about web 2.0 and also categorised a bunch of existing services. I hope he will include Zahmoo when […]

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Organisations not really doing Most Significant Change—the selection process

Posted by  Shawn Callahan —May 28, 2007
Filed in Business storytelling, Communication

Yesterday I discovered another large organisation who think they are using the Most Significant Change technique to evaluate their programs but they don’t do the selections. All they are doing is collecting stories of significance and then using those stories to illustrate the program’s effectiveness. This is giving the technique a bad name because the […]

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Communicating is tough

Posted by  Mark Schenk —May 28, 2007
Filed in Communication

We all know how tough it can be to get our message across at times. I vividly remember an occasion several years where I had a very heated argument in front of a whiteboard, fighting for access to the ‘pen of power’, for about half a day with a colleague (who I respected and had […]

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Corporate or business anthropologist?

Posted by  Shawn Callahan —April 26, 2007
Filed in Business storytelling, Communication

People are intrigued by the work we do at Anecdote. When they hear how we use stories in a business setting they often mistakenly think we are helping leaders tell better stories. Most of the time we leave that side of the discipline of business narrative to the Steve Dennings of this world. We help organisations […]

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Systematically seeking the other viewpoint

Posted by  Shawn Callahan —April 22, 2007
Filed in Business storytelling, Communication

I was pulled up short last week. A new book arrived from Amazon called Punished by Rewards by Alfie Kohn and I was delighted to see it. I’d heard about the title from one of David Maister’s podcasts (actually I get most of my book recommendations from bloggers I respect). I flicked through the table […]

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