Archive for the ‘Culture’ Category
Tell me a story: How accountants can harness the power of storytelling
Filed in Business storytelling, Communication, Culture, Employee Engagement
The numbers tell the story. At least, that’s what many accountants would have us believe. “Accountants are so used to talking in numbers, we forget …
Read MoreBook Review of Team of Teams: New Rules of Engagement for a Complex World
Filed in Collaboration, Communication, Culture, Employee Engagement
We were about 20 years too early. Back then, my group at IBM extolled the benefits of understanding organisations as complex systems – ones where …
Read MoreThe Role of Storytelling in a Team of Teams
Four-star general Stanley McChrystal became the commander of US forces in Afghanistan in the mid-2000s. When he arrived in the country, he found the American …
Read MoreEmbed a new way of thinking with stories
As I have said before, if you want to change a work culture, you need to change the stories that are told about it. But …
Read MoreLike it or not, stories are shaping your company culture
Gerry Lynch is the general manager of Mars New Zealand, the food and retail business that gives us Mars bars, M&Ms, MasterFoods and Whiskas, to …
Read MoreDon’t try to change someone’s mind, do this instead
Last month, The New Yorker published an article called ‘Why facts don’t change our minds’, in which the author, Elizabeth Kolbert, reviews some research showing …
Read MoreHow management by wandering around (MBWA) helps with change management
When I was doing my first degree back in the late 1970s, one of the very important – and simple – techniques for being a …
Read MoreComplex times call for disruptive leadership
Business writers are increasingly using the term ‘disruption’ to refer to a range of forces which modern organisations are dealing with. It is the latest …
Read MoreCreating a customer service culture through storytelling
If you peer through the glass doors of an Apple outlet just before opening time, you’ll see the blue-uniformed employees huddled in the middle of …
Read MoreHow do we prosper in a changing business environment?
Just four years ago, Peter took up the role of CEO of a company which for years had supplied maintenance services to the mining industry, …
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