Archive for the ‘Culture’ Category

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Tell me a story: How accountants can harness the power of storytelling

The numbers tell the story. At least, that’s what many accountants would have us believe. “Accountants are so used to talking in numbers, we forget …

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Book Review of Team of Teams: New Rules of Engagement for a Complex World

Posted by  Shawn Callahan —August 10, 2017
Filed in Collaboration, Communication, Culture, Employee Engagement

We were about 20 years too early. Back then, my group at IBM extolled the benefits of understanding organisations as complex systems – ones where …

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The Role of Storytelling in a Team of Teams

Posted by  Shawn Callahan —July 18, 2017
Filed in Business storytelling, Culture

Four-star general Stanley McChrystal became the commander of US forces in Afghanistan in the mid-2000s. When he arrived in the country, he found the American …

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Embed a new way of thinking with stories

Posted by  Shawn Callahan —May 11, 2017
Filed in Business storytelling, Culture, Leadership Posts

As I have said before, if you want to change a work culture, you need to change the stories that are told about it. But …

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Like it or not, stories are shaping your company culture

Posted by  Shawn Callahan —April 28, 2017
Filed in Business storytelling, Culture, Strategy

Gerry Lynch is the general manager of Mars New Zealand, the food and retail business that gives us Mars bars, M&Ms, MasterFoods and Whiskas, to …

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Don’t try to change someone’s mind, do this instead

Posted by  Shawn Callahan —March 15, 2017
Filed in Business storytelling, Collaboration, Culture

Last month, The New Yorker published an article called ‘Why facts don’t change our minds’, in which the author, Elizabeth Kolbert, reviews some research showing …

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How management by wandering around (MBWA) helps with change management

Posted by  Mark Schenk —December 15, 2016
Filed in Culture, Employee Engagement

When I was doing my first degree back in the late 1970s, one of the very important – and simple – techniques for being a …

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Complex times call for disruptive leadership

Posted by  David Green —July 29, 2016
Filed in Culture, Employee Engagement, Leadership Posts

Business writers are increasingly using the term ‘disruption’ to refer to a range of forces which modern organisations are dealing with. It is the latest …

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Creating a customer service culture through storytelling

Posted by  Shawn Callahan —July 15, 2016
Filed in Business storytelling, Culture

If you peer through the glass doors of an Apple outlet just before opening time, you’ll see the blue-uniformed employees huddled in the middle of …

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How do we prosper in a changing business environment?

Posted by  David Green —June 10, 2016
Filed in Anecdotes, Culture

Just four years ago, Peter took up the role of CEO of a company which for years had supplied maintenance services to the mining industry, …

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